Privacy policy

Last updated: 18 April 2026

Maysah operates this store and website, including all related information, content, features, tools, products, and Services, to provide you, the customer, with a personalised shopping experience (the “Services”). Maysah is Powered by Shopify so that we can provide the Services to you. This privacy policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our terms of service and this privacy policy, this privacy policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this privacy policy carefully. By using or accessing the Services, you confirm that you have read this privacy policy and understand how your data is collected, used, and disclosed as described here.

Personal information we collect or process

When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be linked to you or another person. Personal information does not include anonymised or de-identified information that cannot reasonably identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information, including credit card, debit card, and payment account numbers, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us, including information you include in your communications with us, such as customer support requests.

  • Device information, including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including information about how you interact with the Services, such as how and when you browse or navigate the Services.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you, such as when you create an account, use or visit the Services, communicate with us, or otherwise provide personal information.

  • Automatically through the Services, including from your device when you use our products or visit our website, and through cookies and similar technologies.

  • From our service providers, when we use them to enable certain technologies or when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How we use your personal information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, customising, and improving the Services.
We use your personal information to provide Services to you, including fulfilling orders, processing payments, managing your account, remembering preferences, handling returns and exchanges, shipping orders, sending notifications, and providing personalised shopping experiences.

Marketing and advertising.
We use your information for marketing and promotional purposes, including sending emails, SMS, or postal marketing, and showing ads based on your activity and purchases.

Security and fraud prevention.
We use your information to detect and prevent fraudulent, illegal, or harmful activity, secure transactions, and protect our Services and users.

Communication with you.
We use your information to provide customer support and respond to your requests.

Legal compliance.
We may use your information to comply with legal obligations, respond to lawful requests, and enforce our policies.

How we disclose personal information

We may share your personal information with third parties in the following situations:

  • With Shopify and service providers who help operate our business (such as payment processing, analytics, shipping, IT services, and customer support).

  • With marketing and business partners for advertising and promotional purposes.

  • When you direct or authorise us to share information (e.g., for shipping or social media integrations).

  • Within our corporate group or affiliates.

  • In connection with business transactions such as mergers, bankruptcy, or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information you submit may be shared with Shopify and third parties in other countries. Shopify may also process data to improve its own services and provide enhanced features. Shopify is responsible for certain processing activities. For more information, see Shopify’s privacy policy.

Third-party websites and links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their privacy policies before providing personal information.

Children’s data

The Services are not intended for children. We do not knowingly collect personal information from minors under the legal age in your jurisdiction. If you believe a child has provided us with personal data, contact us to request deletion.

Security and data retention

No system is completely secure, and we cannot guarantee absolute security. We recommend not sending sensitive information via insecure channels.

We retain personal information only as long as necessary for account management, legal obligations, dispute resolution, or legitimate business purposes.

Your rights and choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate information

  • Request data portability

  • Manage marketing communications

If you live in the UK or EEA, you may also have the right to:

  • Object to or restrict processing

  • Withdraw consent at any time

You can exercise these rights by contacting us. We may need to verify your identity before processing requests.

Complaints

If you have concerns about how we process your personal information, contact us. You may also have the right to lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred, stored, and processed outside your country of residence, including outside the EEA or UK, using appropriate legal safeguards such as standard contractual clauses.

Changes to this privacy policy

We may update this privacy policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us at: info.maysah@gmail.com

For data protection purposes, we are the controller of your personal information.