FAQ
Is your question not listed here? Feel free to contact us using the contact form at the bottom of the page or through our social media channels. We'll get back to you within one business day.
Payment
What payment methods do you accept?
We accept the following payment methods: iDEAL, Bancontact, PayPal, Apple Pay, Google Pay, Maestro, MasterCard, Shopify Pay, UnionPay, Visa, and MobilePay.
When can I expect my refund?
As soon as we have received your return in good condition and checked it according to the return policy, we will refund the purchase amount within 3 working days. See also the Returns section.
Shipping
Which countries do you ship to?
**For orders of €50 or more, shipping is free.
**Note: for UK, CH & NO, import duties may apply. Maysah is not responsible for these costs.
| Country | Expected delivery time | *Shipping costs |
|
Belgium (BE)
|
1-2 working days
|
€6,05
|
|
Denmark (DK)
|
2-3 working days
|
€7,45
|
|
Germany (DE)
|
2-3 working days
|
€5,75
|
|
Finland (FI)
|
4-5 working days |
€6,60
|
|
France (FR)
|
2-4 working days
|
€4,99
|
|
Ireland (IRL)
|
6-8 working days
|
€6,75
|
|
Luxembourg (LU)
|
1-2 working days
|
€6,00
|
|
Netherlands (NL)
|
1-2 working days
|
€4,25
|
|
Norway (NO)
|
4-6 working days
|
€7,45
|
|
Austria (AT)
|
2-3 working days
|
€6,00
|
|
Poland (PL)
|
3-4 working days
|
€6,25
|
|
Spain (ES)
|
3-4 working days
|
€5,95
|
|
United Kingdom (UK)
|
6-8 working days
|
€6,05
|
|
Sweden (SE)
|
4-5 working days
|
€7,25
|
|
Switserland (CH)
|
3-4 working days
|
€7,50
|
When will I receive my order?
Orders placed on a business day are processed within 1 business day and handed over to PostNL. Orders placed on Saturday and Sunday are sent on Monday.
Please allow for possible delays; use the provided track & trace code to follow your order.
The expected delivery time varies by country. See the list under the question: Which countries do you ship to?
What should I do if my track & trace indicates that my order has been delivered, but I have not received anything?
Once your order has been handed over to the carrier, the responsibility for delivery lies with them and we no longer have direct control over it.
If you have not received your order within 14 days after dispatch, please feel free to contact us via the contact form at the bottom of the page. We will be happy to assist you with an appropriate solution.
Returns
How can I return or exchange an item?
Returns can be made within 14 days after receiving your order. Send an email to info.maysah@gmail.com with the following details:
- Full name
- Delivery address
- Order date
- Order number
- Size of the gloves you want to return.
We will then send you the return address.
Please note: exchanges are not possible. If you want a different product or size, return the item and place a new order. Please return the package with a track & trace code and send the tracking details to us by email as well.
What are the conditions for accepting returned items?
- Product must be in its original condition, including plastic packaging
- No damage, such as holes or tears
- No traces of makeup or food
- Odorless and unwashed
Who pays the shipping costs for a return?
Return shipping costs are the responsibility of the customer.